9l89's Privacy Policy
Your personal information is our highest priority. This policy clearly describes how 9l89 collects, uses, and protects your data.
This privacy policy ("Policy") applies to the 9l89 platform and all its associated services. When you visit the 9l89 website, create an account, or use any of our services, you agree to the terms of this policy. Please read this policy carefully, as it contains important information about your privacy.
What Information We Collect
9l89 collects various types of information from its users. This information is essential for providing safe and quality services.
1.1 Personal Information Provided Directly
- Full name, date of birth, and gender
- Email address and mobile number
- Residential address and postal code
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
- Documents required for identity verification (national ID card or passport)
1.2 Automatically Collected Information
- IP address and device identity (Device ID)
- Browser type, operating system, and device model
- Login time, pages visited, and session duration
- Gameplay history, betting patterns, and transaction records
- General geographic location (at city or country level)
How We Use Your Information
9l89 uses collected information only for specific and legitimate purposes. The main purposes for which we use your information are outlined below:
| Purpose | Description |
|---|---|
| Account Management | For creating, verifying, and securely maintaining your account |
| Service Delivery | For gaming experience, betting services, and transaction processing |
| Fraud Prevention | To detect unusual activity and keep accounts secure |
| Customer Support | For properly resolving your complaints, questions, and requests |
| Technical Improvement | To improve platform performance and user experience |
| Responsible Gaming | To identify problematic gaming behavior and provide necessary support |
| Legal Obligations | To maintain compliance with applicable laws and regulations |
Information Sharing with Third Parties
9l89 does not sell, rent, or commercially transfer your personal information. However, in certain limited circumstances, information may be shared with specific third parties:
- Payment Providers: Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Security & Fraud Prevention Agencies: To ensure platform security and prevent fraudulent activity.
- Legal Authorities: To comply with valid court orders, government directives, or legal requirements.
- Technology Service Providers: For server hosting, analytics, and technical support under strict confidentiality agreements.
- No Sale of Data to Advertisers: 9l89 never sells your personal information to third parties for advertising purposes.
Cookies & Tracking Technologies
The 9l89 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your browsing experience.
You can control or delete most cookies by changing your browser settings. Keep in mind that disabling certain cookies may limit some website functionality.
Data Storage & Protection
9l89 gives the highest importance to protecting your personal information. We apply industry-standard technical and organizational measures.
5.1 Technical Security Measures
- All data transfers are secured using SSL/TLS encryption technology
- Sensitive data is stored in encrypted form on secured servers
- Access to personal information is granted only to authorized personnel
- Regular security audits and vulnerability assessments are conducted
- Regular data backups and disaster recovery plans are maintained
5.2 Data Retention Period
We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Even after an account is closed, certain information may be retained for a defined period due to legal and financial obligations.
Note that transaction records and identity verification documents must be retained for a specified period in accordance with financial law requirements.
Your Privacy Rights
Every user of 9l89 has specific rights over their own personal information. We respect these rights and help you exercise them:
- Right of Access: You can find out what personal information 9l89 holds about you and request a copy of it.
- Right to Rectification: If there are any inaccuracies in your information, you can request that they be corrected or updated.
- Right to Erasure: In certain circumstances you can request that your personal information be deleted, though this may not be possible where legal obligations apply.
- Right to Restrict Processing: In certain circumstances you can request that restrictions be placed on the processing of your information.
- Right to Object: You have the right to object to the use of your information for specific purposes.
- Right to Data Portability: You can request a copy of your information in a structured, commonly used format.
To exercise any of these rights, please contact our customer support team. We will process your request within a reasonable timeframe.
Privacy Protection for Minors
9l89 is a platform strictly for adults. Our services are available only to those aged 21 and above.
We do not knowingly collect personal information from anyone under the age of 21. An age verification process is followed at the time of account registration. If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the associated information.
If a parent or legal guardian believes their child has created an account on 9l89, please contact our customer support team immediately.
Changes to the Privacy Policy
9l89 may update this privacy policy from time to time. This policy may be revised due to changes in services, adoption of new technologies, or legal changes.
If any significant changes are made, we will notify you via your registered email address or through a notification when you log in to the platform. The date of each change will be noted at the top of this page in the "Last Updated" section.
Continued use of 9l89 after any changes will be taken as your agreement to the revised policy. We therefore recommend checking this page regularly.
Third-Party Websites & Services
The 9l89 platform may contain links to third-party websites or services. This privacy policy applies only to 9l89's own services.
Game providers such as Pragmatic Play, Evolution Gaming, and Spribe have their own privacy policies. We recommend reading their individual policies before using any third-party services.
9l89 is not responsible for how your information is handled on third-party websites or services.
Contact & Complaints Resolution
For any questions or concerns about this privacy policy, or to exercise your privacy rights, please contact us. The 9l89 customer support team is available 24 hours a day, 7 days a week.
Email us for privacy-related requests:
Use our live chat for direct support — available in both Bengali and English.
We will process your privacy-related requests within a reasonable timeframe and treat every concern with care.
Your Information Is Secure — Always
Your personal information on 9l89 is protected by SSL encryption and industry-standard security technology. Our team is available 24/7 to assist with any privacy-related questions.