Responsible Gaming —
Your safety is our commitment
At 9l89, we believe entertainment should be enjoyed within limits. Learn about our responsible gaming tools and guidelines for a safe and enjoyable experience.
Our Commitment
9l89 is more than a gaming platform — we care about the mental and financial well-being of every one of our users.
Why is responsible gaming important?
Online gaming and betting can be a great source of entertainment — but only when enjoyed in a controlled and balanced way. At 9l89, we want you to play with enjoyment, but never find yourself in a situation where gaming negatively affects your daily life, family, or finances. Our platform offers a range of protective tools to help you play with awareness.
21+ Age Requirement
The minimum age to register and play at 9l89 is 21. Minors are strictly prohibited from creating accounts or participating in any games. We verify age to ensure the protection of minors.
Setting Deposit Limits
You can set your own daily, weekly, or monthly deposit limits. This feature helps you avoid overspending and build a habit of playing within your budget.
Time Control Feature
Using the time-out feature, you can restrict access to your account for a set period. Take a break for yourself — focus on family, friends, and other activities.
Self-Exclusion
If you feel gaming is getting out of control, choose the self-exclusion option. This allows your account to be suspended temporarily or for an extended period. Our support team is always ready to help with this.
24/7 Support
For any questions or help regarding responsible gaming, contact us via live chat or email — seven days a week, 24 hours a day. Support is available in both Bengali and English.
Account Security
SSL encryption and secure payment methods are used to protect your account. Transact only through trusted mobile banking methods — bKash, Nagad, Rocket, and Upay.
Warning Signs
If you notice certain signs, it may mean your gaming habits are becoming problematic — take action in time.
Watch out for these signs
- You feel the urge to bet more to recover money you have lost.
- You have tried to stop playing but could not.
- You are hiding your gaming activity from family or friends.
- Your attention is shifting toward gaming at the expense of work, studies, or family responsibilities.
- You are betting with money meant for bills or household expenses.
- You feel anxious or irritable when you cannot play.
What healthy gaming habits look like
- Think of gaming as entertainment, not a source of income.
- Set a budget before you start and do not go beyond it.
- Do not play beyond your set time — decide your own limits.
- Accept losses — they are a normal part of entertainment.
- Prioritize spending time with family and friends.
- If in doubt, contact support right away.
How to Use the Protection Tools
Using 9l89's protective features is simple — just follow a few steps.
Log in to your account
Log in to your account on 9l89 and go to your profile settings.
Open the Responsible Gaming section
Find the "Responsible Gaming" section in the settings menu.
Set the limits you need
Activate what you need — deposit limits, time limits, or self-exclusion.
Contact support
For any issue, chat with us via live chat or email [email protected] — help is available.
Age Limit & Protection of Minors
The minimum age to open an account and participate in games at 9l89 is 21 years. This is not just a rule — it is part of our social responsibility.
If there are children or teenagers in your household, make sure they cannot access your device or account. Always keep your password and login details private.
You can use parental control software to restrict access to gaming sites on your device. Have open conversations with your children about their online activities.
Need help? We are here
If you feel gaming is creating problems in your life or the life of someone close to you, contact us without delay. Our support team will assist you with complete confidentiality.
Live Chat
Talk to us directly via live chat, 24/7.
Email Support
[email protected] — available in both Bengali and English.
Detailed Guidelines
Learn more about every aspect of responsible gaming.
Budget Planning
Decide how much you will spend before you start playing. Only use money whose loss will have no impact on your daily life. Never use household, bill, or savings money for betting. The minimum deposit at 9l89 is just ৳100 — this limit helps you stay within your budget easily.
Time Management
Use the time-out feature to take a break ranging from 24 hours to several weeks. Playing beyond a set time can reduce the brain's ability to make decisions. Set time for gaming alongside your family responsibilities and work.
Self-Exclusion Details
Self-exclusion is a powerful protection tool. Once activated, access to your account will be completely blocked for the specified period. Any attempt to open a new account during this time will also not be approved. We will not send any marketing messages before the exclusion period ends.
Account Security Tips
Do not share your 9l89 account password with anyone. Use a strong password and change it regularly. Always log out after logging in from a public or shared device. If you notice any suspicious activity, inform us immediately at [email protected].
Play safe, play with enjoyment
Enjoy your favorite games at 9l89 — within limits, responsibly. We are always here for any support you need.